We're Hiring: Customer Service & Office Manager - Rude Health

We’re Hiring: Customer Service & Office Manager

 

We’re Hiring: Customer Service & Office Manager

Would you like to join a dynamic, entrepreneurial and innovative, urban health food business in South West London? Are you a passionate about food, customer service and office management? Act now.

Rude Health:

Rude Health is a family-owned London-based food and drinks company that takes pride in pushing the boundaries within the natural foods sector. We’re a small and proudly outspoken bunch that isn’t afraid of standing up for real, honest food – the way it should be.

The Role:

The role is key in supporting the Rude Health culture, being the first point of contact for customer service and to support a positive and productive working environment. The role supports all members of the team, in particular the Directors.

Responsibilities: 

Customer Service (Consumer)

Understanding the importance of customer care at Rude Health and acting as the first point of contact for customers (phone, email, social), so customers have the best experience possible.

Strong understanding of the brand, and interest in food with a clear understanding of our large range and approach to ingredients.

Send out monthly report on customer feedback.

Customer Service (Trade Shows)

Take the lead in organising the logistics of Rude Health’s presence at relevant Trade Shows.

Ensuring there is a clear plan for the year that works with the budget, and work with Marketing to ensure our presence remains fresh, bold and engaging.

Support the sending out of samples and stock to external partners whether in UK or International.

 

Office Management (Positive Working Environment)

Take the lead in answering the telephone.

Create a positive working environment ensuring the office and stock room are tidy & manage the cleaner.

Place and manage the orders for stationary, food and office stock.

Manage the UPS delivery account and produce monthly report on usage.

Manage new starter induction and support new starters when they join.

Support a positive culture by organising quarterly socials, celebrate team birthdays and recognise leavers.

Manage sending new products to Brand Bank.

Office Management (Supporting Directors)

Support regular meeting schedule (e.g. set up meetings, book meeting rooms)

Travel management.

Administrative support.

Manage recording of team holiday.

Desired skills & experience:

Organised

Skilled communicator

Team player and go getter

Comfortable dealing with ambiguity

Proactive, self-starter with high levels of energy and drive

Relish problem solving

Passion for quality food

Technical Skills:

Proficient in Microsoft Office, Word, Excel, PowerPoint and Outlook.

Perks include: 

25 days holiday + bank holidays

As much Rude Health food as you can shake a stick at

Free gym

To apply, please email your CV to sales@rudehealth.com

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